FAQ - answers to many of your questions & concerns
 
 
 

HOW DO I MAKE THE RETURN / EXCHANGE?

1. Always mail us at info@pozehair.se prior to making a return, please be detailed in your description and enter your order number, which will also be your return number. Then send your return to: 

 
Poze International
Köpmangatan 12
151 71 Södertälje

Sweden

 

2. Refund and cancellation of the purchase occurs when we have received the products in return. Remember that you are responsible for ensuring that the package arrives to us in good condition. 

 

3. When changing products, tell us what you want to change to and any differences will be adjusted accordingly. Your new product will be sent as soon as we have received your return with the description. When replacing, you as a customer are responsible for the return costs. We will then send the new product free of charge. 

 

Important!

We will not refund hair extensions and cosmetic products that have been used.

When returning the product it should be unused with unopened packaging or it will not be accepted and will be returned to you. 

 

Hair that is returned must be in the package in the same condition it was delivered. Do not remove the hair from the cardboard base that it is attached to as these returns will not be accepted. To verify that the color suits you so you can carefully pull out the hair from the pack and hold it against your own hair. 

 

WHERE IS MY ORDER?

You can easily log into "My Pages" where the parcel number is clearly shown in each order. Then you can track your package and see exactly where it is located. If you have not received your order within 3-5 working days after ordering, please contact our customer service.
 

HOW LONG IS THE DELIVERY TIME? 

Usually the delivery time is 3-5 (weekdays) after payment is received by us.
 

OUT OF STOCK?

If a product should be out of stock so please contact us at info@pozehair.se. The delivery time may vary depending on the product concerned.

 

FAQ ABOUT HAIR EXTENSIONS



CARE INSTRUCTIONS FOR HAIR EXTENSIONS
See care instructions for details, we also provide care instructions in each order. You should follow the instructions carefully to preserve your hair as long time as possible.
 

HOW DO I KNOW WHICH COLOR I SHOULD ORDER?

Our exclusive color chart gives a good overview of all colors. Go to Color Chart >

 

Always expect some differences in the color when you see hair in real life than on the computer screen. We have two options to assist you:

 

• Email a picture of your own hair color with a high resolution in order for us to make the closest match possible. Our address is info@pozehair.se

• Order or borrow our color ring that shows all our colors.

 

HOW MUCH HAIR IS USED ON AN EXTENSION?

Clip & Go - One package contains approximately 125 grams of hair which is  ample to produce a more thick luxurious look. If you already have very thick hair you will need 2 packets.
Keratin/Magic Tip - If you would like to do a full extension with keratin you will need approximately 100-150 loops depending on the desired result and thickness. For normal hair we recommend approximately 100 loops.
 

WHAT DOES REMY HAIR MEAN?

Remy Hair means that the hairs cuticles are all aligned unidirectional and creates extensions with a completely natural appearance without tangles.
 
HOW LONG WILL AN EXTENSION WITH KERATIN OR MICRO RINGS LAST?
Poze hair extensions will last for months depending on care and conditions. Always follow the care instructions carefully to obtain maximum quality and durability. Deteriorating conditions in which sustainability can be shorter may include oily scalp, used the wrong hygiene products or hair products with silicone's.
 

CAN I USE STRAIGHTENING & CURLING IRONS ON NATURAL HAIR EXTENSIONS?

Absolutely, but as with your own hair it will be damaged faster so do not use them more often than necessary. You should also always use heat protection products prior to straightening/curling.
 

CAN YOU DYE NATURAL HAIR EXTENSIONS?

We do not recommend coloring or any other chemical treatment on your extension as it has already been processed. Any coloring or chemical treatment is at your own risk. Color instead your own hair first and then order the extension that matches your new color.
 

WILL AN EXTENSION DAMAGE MY NATURAL HAIR?

Any extension will cause minor wear to your natural hair, although if you are cautious and careful in management it will minimize this effect. It is very important that you attach the extension(s) correctly.
 

WHICH METHOD IS THE MOST GENTLE TO EXTEND YOUR HAIR WITH?

Keratin is the most gentle method for permanent extension. If you want long hair on special occasions we recommend Clip & Go Extensions that you attach and remove as you wish. All methods tear minimally on your hair if you attach it correct and use the right products.
 

WHY SHOULD I CHOOSE POZE HAIR EXTENSIONS?

It is extremely important that the factories are using the right methods, techniques, chemicals, and more in the production of hair extensions. This requires modern machinery, equipment and knowledge. When choosing Poze you can be sure that it meets all quality requirements and that the hair is produced at one of the world's most modern factories. We guarantee safe and secure e-commerce on a wide range of Hair Extensions.
 

WHAT LENGTH OF HAIR IS REQUIRED BEFORE I CAN ADD AN EXTENSION?

To get a nice result you should have at least 15cm long hair and preferably a layered hairstyle which will blend nicely and look natural. Remember to cut out /point cut the ends to remove sharp and visible lines.
 

WHAT IS MEANT BY EXAMPLE 10B/8B?

10B/8B is a combination of the two colors 10B and 8B. The number in the color stands for brightness mode and the letter of the color tone. The color 8B, light brown (the higher the number, the brighter the color).
 

CAN YOU DYE SYNTHETIC HAIR?

No, unfortunately you can not dye synthetic hair. We recommend that you colour your own hair first and then buy the extension to match. All coloring / chemical treatment is done at your own risk.
 

IS IT POSSIBLE TO USE STRAIGHTENING OR CURLING IRONS ON SYNTHETIC HAIR?

We do not recommend using heat tools on synthetic hair extensions and we are not responsible for hair that's been damaged after usage of heat tools.