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Information / Terms & conditions

Read our terms and conditions
When ordering from us, you agree to our terms and conditions, so it is important that you read these before you begin shopping.

GENERAL

To purchase our products online you must be a minimum of 18 years of age or parent or guardians permission. Any attempt at fraud will be reported to the police.
 

PAYMENT ALTERNATIVES

We offer you the markets most secure payment methods. Choose between: 

• Card (Visa, MasterCard, Diners Club & American Express)
• Klarna (Invoice or Part payment)
• PayPal

 

CARD PAYMENT

All card payments to or from us go through DIBS which meets all the requirements for PCI- DSS.
 

SECURITY & PERSONAL INFORMATION

All information given on Pozehair is protected in the form encryption and consumer law. Information that is stored in the form of personal details that can be used and or published in conjunction with competitions, will be so, only with that persons consent.

 

We handle all personal information you leave with us in accordance with the Personal Information Law (PUI 1998:204). We guarantee that no information is sold or shared with third parties and is only used internally within Pozehair.

 

Your email address is only used for your order confirmation or other information regarding your order. We reserve the right in certain circumstances to send you news and offers to the email address given. If you wish to make any changes or remove your information we ask you to please contact us at info@pozehair.se 

 

Alternatively you can simply turn off the service when you log into our website. 

 

SHIPPING & DELIVERY

Pozehair always provide free shipping and if your order is received before 16:00 it will be shipped the same day. All our products are sent via Royal Mail or DHL. Delivery times are normally within 3-5 working days. We offer you a full insurance if something should happen to your product during the delivery time. 

 

If a product is out of stock you will receive an email notification. In this case you will be able to choose to change or cancel your order as desired.  

  

UNCLAIMED ORDERS

It is the customers responsibility to provide the correct shipping address. In the event that Pozehair receives a package that has been returned due to an incorrect address and/or has not been collected, then it shall be the customers responsibility to pay the new shipping costs. We have the right to charge £17.90 for an unclaimed package that has been sent to us in return.  

 

PRICES

All the prices on Pozehair are including VAT (25%). We reserve the right to change prices and products without notice. The price you see at the time of checkout is the price you pay.
 

RETURN &  CANCELLATIONS

In accordance with consumer law you have the right to return your purchase within 14 days of receiving the product. Poze offer you 30 days return policy. Always mail us at info@pozehair.se before you make a return and be specific in your description and give your order number which also acts as your return number. Once you have done this you send the product to:

 

Poze International

Köpmangatan 12

15171 Södertälje

SWEDEN 

 

We only accept returns that are completely unused and undamaged. Always return the product in suitable packaging with your order number clearly marked. This makes our return process much easier and allows us to offer you a faster service. It is your responsibility as the customer to see that we receive the returned product.

 

For normal returns and exchanges the customer is always responsible for the shipping costs to us. However, if you are making an exchange then the new product will be shipped to you free of charge.

 

Repayment will occur within 14 days after the return has been approved.

 

If you for some reason regret making your order shortly after having made it then you need to contact our customer service immediately. Cancellations will only be accepted via email. If we have already shipped your order then you will not be able to cancel via email and will have to return the packet to us once you have received it. The customer is responsible for the return costs.

 

WARRANTY

Please contact our support team with regards to any returns that you wish to make and please always state your order number.

If a product is defective or faulty then it may be returned. Once the product has been received and inspected by ourselves or the manufacturer and authorized, we will replace you with a new / equivalent product or you will receive a corresponding amount credited which you can use on our site. This must be done within 30 days time frame from the date the customer receives the order.

 

Only manufacturers defects are accepted by the returns guarantee. Damage caused by the customer or through normal usage are not accepted. We will cover the shipping costs for the return as long as you provide us with the original or a copy of the receipt. Please send this along with the product.

 

We have provided care and usage instructions for hair extensions on our website. We do not accept responsibility or replace articles that have been used or cared for in any other way than described. Please note that returns or warranty claims will not be accepted if the extensions have been colored or treated in any chemical way.

 

With any eventual disagreements, we have a policy to always follow the recommendations of the Swedish consumer law. All returns should be sent to us in suitable packaging or envelope. Warranty claim times are based from the moment that you notice the fault. 

 

Return address:

Poze International

Köpmangatan 12
15171 Södertälje

SWEDEN

 

SHIPPING DAMAGE

In the unlikely event that you receive a damaged or open product please contact us straight away. You must check this carefully as soon as you receive the order. A damaged product claim is handled exactly as all other faults and must be done within the given time frame.

 

CORPORATE CUSTOMERS

Corporate customers may contact us to have their own company account. This results in discounted prices on all hair products we offer. We will send you our corporate price list excluding VAT when your application has been accepted. Please visit our corporate website for more details and information. Click here to visit our corporate site.
 

RIGHTS RESERVED

We reserve the right for eventual descriptive faults, discontinued/sold out products and price changes.

 

WELCOME TO AN EXCITING WORLD OF HAIR EXTENSIONS

 
For most women, it is not taken for granted to be able to have long and luscious hair. This is something we have decided to change. Follow us to an exciting world of hair extensions where nothing is impossible. With the help of our modern products, you can be sure of a result that looks and feels magical. Thanks to our amazing team of hair stylists, scientists and craftsmen, we can develop new products that meets all needs and requirements. Poze is an international brand that is widely used in the fashion industry and the movie world. In the development of our products, we always respect the environment and place great emphasis on quality at every stage.
 
Join us in our exciting journey and let us inspire you with timeless styles and elegance that you can easily create with Poze hair extensions. You are welcome to contact our support team consisting of experienced hair stylists with years of experience and a passion for Hair Extensions.
 

Poze offers outstanding hair products developed for you! 

 
 

HAIR EXTENSIONS & HAIR PIECES

 
Hair Extensions is the international name for all types of Hair Extensions and includes all products. In our product range you will find the most popular Clip & Go / Clip On Extensions, Tape Hair Extensions, Hair Weft, Keratin Extensions and Magic Tip. We have developed products to offer you what suits your hair and fulfill your wishes. Poze Hair Extensions are available in all colors, shades and lengths with a superior quality. 
 

Our products have helped women around the world to fulfill the dream of a longer and fuller hair, let us help you with that dream!