GENERALTo purchase our products online you must be a minimum of 18 years of age or parent or guardians permission. Any attempt at fraud will be reported to the police.
We offer you the markets most secure payment methods. Choose between:
• Card (Visa, MasterCard, Diners Club & American Express)
• Klarna (Invoice or Part payment)
CARD PAYMENTAll card payments to or from us go through DIBS which meets all the requirements for PCI- DSS.
SECURITY & PERSONAL INFORMATION
All information given on Pozehair is protected in the form encryption and consumer law. Information that is stored in the form of personal details that can be used and or published in conjunction with competitions, will be so, only with that persons consent.
We handle all personal information you leave with us in accordance with the Personal Information Law (PUI 1998:204). We guarantee that no information is sold or shared with third parties and is only used internally within Pozehair.
Your email address is only used for your order confirmation or other information regarding your order. We reserve the right in certain circumstances to send you news and offers to the email address given. If you wish to make any changes or remove your information we ask you to please contact us at email@example.com
Alternatively you can simply turn off the service when you log into our website.
SHIPPING & DELIVERY
Pozehair always provide free shipping and if your order is received before 16:00 it will be shipped the same day. All our products are sent via Royal Mail or DHL. Delivery times are normally within 3-5 working days. We offer you a full insurance if something should happen to your product during the delivery time.
If a product is out of stock you will receive an email notification. In this case you will be able to choose to change or cancel your order as desired.
It is the customers responsibility to provide the correct shipping address. In the event that Pozehair receives a package that has been returned due to an incorrect address and/or has not been collected, then it shall be the customers responsibility to pay the new shipping costs. We have the right to charge £17.90 for an unclaimed package that has been sent to us in return.
PRICESAll the prices on Pozehair are including VAT (25%). We reserve the right to change prices and products without notice. The price you see at the time of checkout is the price you pay.
RETURN & CANCELLATIONS
In accordance with consumer law you have the right to return your purchase within 14 days of receiving the product. Poze offer you 30 days return policy. Always mail us at firstname.lastname@example.org before you make a return and be specific in your description and give your order number which also acts as your return number. Once you have done this you send the product to:
We only accept returns that are completely unused and undamaged. Always return the product in suitable packaging with your order number clearly marked. This makes our return process much easier and allows us to offer you a faster service. It is your responsibility as the customer to see that we receive the returned product.
For normal returns and exchanges the customer is always responsible for the shipping costs to us. However, if you are making an exchange then the new product will be shipped to you free of charge.
Repayment will occur within 14 days after the return has been approved.
If you for some reason regret making your order shortly after having made it then you need to contact our customer service immediately. Cancellations will only be accepted via email. If we have already shipped your order then you will not be able to cancel via email and will have to return the packet to us once you have received it. The customer is responsible for the return costs.
Please contact our support team with regards to any returns that you wish to make and please always state your order number.
If a product is defective or faulty then it may be returned. Once the product has been received and inspected by ourselves or the manufacturer and authorized, we will replace you with a new / equivalent product or you will receive a corresponding amount credited which you can use on our site. This must be done within 30 days time frame from the date the customer receives the order.
Only manufacturers defects are accepted by the returns guarantee. Damage caused by the customer or through normal usage are not accepted. We will cover the shipping costs for the return as long as you provide us with the original or a copy of the receipt. Please send this along with the product.
We have provided care and usage instructions for hair extensions on our website. We do not accept responsibility or replace articles that have been used or cared for in any other way than described. Please note that returns or warranty claims will not be accepted if the extensions have been colored or treated in any chemical way.
With any eventual disagreements, we have a policy to always follow the recommendations of the Swedish consumer law. All returns should be sent to us in suitable packaging or envelope. Warranty claim times are based from the moment that you notice the fault.
In the unlikely event that you receive a damaged or open product please contact us straight away. You must check this carefully as soon as you receive the order. A damaged product claim is handled exactly as all other faults and must be done within the given time frame.
CORPORATE CUSTOMERSCorporate customers may contact us to have their own company account. This results in discounted prices on all hair products we offer. We will send you our corporate price list excluding VAT when your application has been accepted. Please visit our corporate website for more details and information. Click here to visit our corporate site.
We reserve the right for eventual descriptive faults, discontinued/sold out products and price changes.